Terms of service

 Welcome to Petalonia! These Terms of Service outline the rules and regulations for the use of our services and products.

1. Acceptance of Terms

    • By accessing our website, purchasing our products, or using our services, you agree to abide by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.

2. Products and Services

    • We offer a variety of floral design products and services, including but not limited to: bouquets, arrangements, event floral design, delivery services, and consultations.
    • All products and services are subject to availability.

3. Ordering and Payment

    • Orders placed through our website or via other channels are subject to acceptance and availability.
    • Payment is required at the time of ordering. We accept AMEX, Visa, MasterCard, Shopify, PayPal, Venmo, ApplePay.
    • Prices are as stated on our website and are subject to change without notice.

4. Delivery

    • We strive to deliver orders promptly and within the specified timeframe. Delivery times may vary depending on location and product availability.
    • Customers are responsible for providing accurate delivery information. We are not liable for delayed delivery due to incorrect or incomplete information provided by the customer.

5. Refunds and Returns

    • We want you to be satisfied with our products. Refunds or replacements are available for damaged goods only. Please notify us within 24 hours of delivery with pictures of the damaged items to qualify for a refund or replacement.
    • All sales are final except in cases of damaged goods upon receipt.

6. Intellectual Property

    • All content on our website, including images, designs, and logos, are the intellectual property of [Your Floral Design Company Name]. You may not use, reproduce, or distribute our content without our explicit permission.

7. Privacy

    • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Limitation of Liability

    • Our liability is limited to the cost of the products and services purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Changes to Terms

    • We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after such changes constitutes your acceptance of the new terms.

10. Contact Us

Customer Support Team

Phone: +1 646 363 9637

Email: hello@petalonia.com

Address: 400 West 61st Street, apt 1416, New York, NY, 10023 United States.